Privacy Policy

Scope

This Privacy Policy applies to:

• Trackflow websites and applications
• User and organization accounts
• Project and workspace data
• Customer support interactions
• AI-powered Trackflow features
• Third-party integrations
• Product usage and technical information

Where Trackflow is used by an organization, that organization may act as the primary controller, fiduciary or other legally relevant party in relation to personal data contained within its workspace. BlueRose may process such data on behalf of the organization to provide the Service.

Personal Data We May Collect

Depending on how you use Trackflow, we may collect:

Account Information

• Name
• Business email address
• Username
• Organization or company name
• Role or job title
• Authentication and account information

Workspace and Project Information

Information created or uploaded by users, including:

• Projects
• Issues and tickets
• Tasks and subtasks
• Comments
• Backlogs
• Sprint information
• Release information
• Components
• Attachments
• User assignments
• Activity and workflow history

Technical and Usage Information

• IP address
• Device and browser information
• Log information
• Authentication events
• Feature usage
• Performance information
• Error and diagnostic information
• Security-related information

Support and Communications

When you contact us, we may collect the information you provide, including correspondence, support requests and troubleshooting information.

How We Use Personal Data

We may process personal data to:

• Create and manage accounts
• Provide Trackflow functionality
• Authenticate users
• Manage projects and collaboration
• Provide AI-powered functionality
• Integrate with authorized third-party services
• Provide customer support
• Maintain security
• Prevent fraud and abuse
• Monitor and improve service performance
• Develop and improve product functionality
• Comply with applicable legal obligations

We do not sell personal data to advertisers.

AI-Powered Features

Trackflow may provide AI-assisted features, including:

• Repeated or duplicate ticket detection
• Ticket summaries
• AI reminders
• AI-assisted subtask creation
• Recommendations and other intelligent productivity features

Where AI functionality processes workspace content, the processing is intended to provide the requested feature. Users and organizations remain responsible for reviewing AI-generated output before relying on it.

We may use AI service providers or technology partners to deliver AI functionality. Where applicable, contractual, technical and organizational safeguards will be implemented based on the nature of the processing.

Unless separately agreed in writing, customer content will not be used to train a general-purpose AI model in a manner that makes identifiable customer content available to other customers.

Legal Basis and Lawful Processing

Where required by applicable law, we process personal data based on one or more applicable grounds, including:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business or operational interests where permitted
• Other lawful grounds available under applicable privacy law

Organizations using Trackflow are responsible for ensuring that they have an appropriate lawful basis for the personal data they upload or otherwise process through their workspace.

Cookies and Similar Technologies

Trackflow may use cookies and similar technologies for:

• Authentication
• Session management
• Security
• Preferences
• Performance monitoring
• Analytics

Where legally required, we will provide appropriate notice and consent mechanisms. See our Cookie Policy for more information.

Third-Party Integrations

Trackflow may integrate with services such as GitHub and other third-party applications. When an integration is authorized, Trackflow may access and process information made available through that integration solely to provide the requested functionality.

Third-party services are governed by their own terms and privacy policies.

Sharing of Personal Data

We may share personal data with:

• Authorized users within your organization
• Infrastructure and cloud service providers
• AI technology providers used to deliver enabled functionality
• Security and monitoring providers
• Customer support providers
• Professional advisers
• Government or law-enforcement authorities where legally required
• Successors in connection with a merger, acquisition or corporate restructuring

We do not disclose customer information except as necessary to provide the Service, comply with law, protect rights and security, or as otherwise authorized.

International Data Transfers

Trackflow may process information in India or other locations where BlueRose or its authorized service providers operate.

Where applicable privacy law requires safeguards for international transfers, appropriate contractual, organizational or legally recognized transfer mechanisms will be used.

Enterprise customers requiring specific data residency arrangements may contact us to discuss available deployment options.

Data Retention

We retain personal data only for as long as reasonably necessary to:

• Provide the Service
• Maintain security
• Meet contractual obligations
• Resolve disputes
• Comply with applicable law
• Maintain legitimate business records

Customer workspace data may be retained for the duration of the applicable subscription and for a limited period thereafter, subject to contractual, legal, backup and technical requirements.

Security

We use reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration and disclosure. However, no online service can guarantee absolute security.

Users must maintain appropriate password security, access controls and internal account-management practices.

Your Privacy Rights

Depending on applicable law, individuals may have rights relating to their personal data, including rights to:

• Request access
• Request correction
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Obtain information about processing
• Exercise other rights provided by applicable privacy law
• Submit complaints to the appropriate regulatory authority

Requests may be submitted to: Privacy Contact: info@track-flow.io

Where Trackflow is used through an organization, privacy requests relating to workspace content may need to be directed to the relevant organization.

Children's Data

Trackflow is designed for professional and organizational use. We do not knowingly provide the Service to children where prohibited by applicable law.

Changes to This Policy

We may update this Privacy Policy periodically. Where legally required or where changes are material, we will provide appropriate notice through the Service, email or another reasonable method.

Contact

BlueRose Technologies Pvt. Ltd.
MS Square, 34 Langford Rd, Langford Town, Bangalore 560027
Karnataka, India.

Email: info@track-flow.io
Website: www.track-flow.io

By using Trackflow, you acknowledge that you have read and understood this Privacy Policy.