SUPPORT

Frequently Asked Questions

Find answers to common questions about TrackFlow.

General

What is TrackFlow?

TrackFlow is an AI-powered project management platform designed for modern teams. It combines intelligent automation, semantic search, and real-time collaboration to help you deliver projects on time.

How does the 30-day free trial work?

Our 30-day free trial gives you full access to all features without requiring a credit card. You can explore all functionality, and if you decide not to continue, your data is preserved for 30 days after the trial ends.

What happens after my trial ends?

After your trial, you can choose a paid plan that fits your needs or continue with our free tier. Your data is preserved for 30 days, giving you time to make your decision.

Pricing

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, and American Express. Payments are processed securely through Stripe.

Can I change my plan later?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the end of your current billing cycle.

Do you offer refunds?

We offer a 30-day free trial for you to evaluate our service. After the trial period, refunds are not issued except as required by applicable law. If you have exceptional circumstances, please contact our support team.

Features

What are the core features of TrackFlow?

TrackFlow includes a comprehensive set of features:

  • Project Management: Issues, sprints, kanban boards, epics, and components
  • AI-Powered: Smart ticket insights, summaries, and automated reminders
  • GitHub Integration: Native repository linking and automatic issue sync
  • Semantic Search: Context-aware search using Qdrant vector database
  • Real-Time Collaboration: Live updates with LiveWire
  • Dynamic Fields: Custom field types for flexible data capture
  • Multi-Tenancy: Isolated databases for each organization
  • Reporting: Comprehensive dashboards and analytics
What AI features does TrackFlow include?

TrackFlow includes AI-powered features such as:

  • Smart ticket insights and summaries
  • Semantic search that understands context
  • Automated stale ticket reminders
  • Scheduled reports
  • Similar ticket detection
Is my data secure?

Absolutely. We use enterprise-grade security including:

  • Multi-tenant architecture with isolated databases
  • Password-authenticated services
  • API-key protected integrations
  • Secure tenant isolation

Still have questions?

Our support team is here to help you get the most out of TrackFlow

Contact Support